User Panel Tickets
Use tickets for account, plan, payment, refund, client import, and connection issues. After submitting, you can add details and check the status in the user panel.
Go to Ticket Center →
Support & Contact
Contact QOVPN Support
For account, subscription, payment, refund, or international route connection issues, please submit a ticket through the user panel first. Your issue details and support history stay in one place, making follow-up easier.
✓14-day no-questions-asked refunds
✓No email address required
✓No logging
Contact channels
Choose the right contact channel
Different issues require different information. For account status, subscription details, payment records, or refund requests, tickets are currently the official available channel.
No publicly available email address is provided in the current verified information. Do not send account, subscription, or payment details to any address not confirmed on this site; submit related issues through a ticket instead.
Contact Support by Ticket →Telegram
No publicly available Telegram contact is provided in the current verified information. Account checks, refund requests, and connection troubleshooting are handled according to the ticket record in the user panel.
Open User Panel →Before submitting
Preparation before submitting a ticket
The more complete the information, the easier it is to identify the issue. Provide the necessary context for your issue type, but do not submit passwords, complete subscription links, or payment credentials.
Account and Plan Issues
Please provide your current username, the page where the issue occurred, and the steps you have already taken. For plan upgrades, include your current plan and the plan you want to switch to. Monthly subscription traffic resets each month on the activation date; mid-cycle upgrade price differences are prorated based on the remaining days.
Payment and Refund Issues
Please specify the payment method used and the order status. QOVPN supports Alipay, WeChat Pay, and USDT, with 14-day no-questions-asked refunds. Do not include complete payment credentials in the ticket body.
Connection Issues
Please state your platform, the message shown in the client, the target region, and whether the issue affects all routes or only a specific route. QOVPN supports Windows, macOS, iOS, Android, and Linux. Platform details help distinguish client configuration issues from route selection issues.
Contact FAQ
Support Contact FAQs
Do I need an email address to register?
No. You can register with a username and password. When you need support, sign in to the user panel and submit a ticket.
What issues are suitable for a ticket?
Account status, plan selection, payment records, refund requests, client import, and international route connection issues can all be handled through a ticket.
What should I provide when reporting a connection issue?
Please provide your platform, the client message, target region, selected route, and the stage at which the issue occurs. Do not submit your password or a complete subscription link.
Can I contact you by email or Telegram?
This page does not provide a publicly available email address or Telegram contact. Please use a user panel ticket as the contact channel.